Terms and Conditions for RealDrop Enterprises Pvt Ltd.

Last Updated: 02/19/2025

Welcome to www.RealDrop.in. These terms and conditions outline the rules and regulations for the use of RealDrop’s website and services. By accessing or using our website, you agree to comply with and be bound by these terms.

  1. Acceptance of Terms

By accessing or using this site, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

  1. Changes to Terms

RealDrop reserves the right to modify these terms at any time. Changes will be effective immediately upon posting on the website. Your continued use of the site constitutes acceptance of the revised terms.

  1. Product Information

While we strive for accuracy, RealDrop does not warrant that product descriptions, images, or other content are accurate, complete, or error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

  1. Orders and Payment

All orders are subject to acceptance by RealDrop. Payment must be received before orders will be processed. We reserve the right to refuse or cancel any order for reasons such as product availability, errors in product or pricing information, or suspicion of fraudulent activity.

  1. Shipping and Delivery

We will make every effort to ship your order promptly, but we are not responsible for delays due to unforeseen circumstances. Delivery times are estimated between 5 to 12 days and are not guaranteed.

  1. Returns and Refunds

We want you to be satisfied with your purchase. If you are not completely satisfied, please refer to our Returns Policy.

  1. Intellectual Property

All content, trademarks, and other intellectual property on this site are the property of RealDrop or its licensors. You may not reproduce, distribute, or create derivative works without express permission.

  1. Limitation of Liability

RealDrop is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of this site or the products purchased.

  1. Governing Law

These terms shall be governed by and construed in accordance with the laws of Maharashtra]. Any disputes arising from these terms shall be subject to the jurisdiction of the courts located in Maharashtra.

  1. Contact Information

If you have any questions or concerns about these terms, please contact us at ahsan.realdrop@realdrop.in or 905.264.1904.

Office Address: Evershine Woods, Apt 303, Mira Road East, Thane, Maharashtra, 401107

Return and Exchange Policy for RealDrop Enterprises Pvt Ltd.

Last Updated: 02/19/2025

 

At RealDrop, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we offer a straightforward return and exchange process.

  1. Eligibility for Returns and Exchanges

You may return or exchange products purchased from our website within 3 days of receiving your order, provided that:

  • The product is unused, in its original packaging, and in the same condition as you received it.
  • You have the receipt or proof of purchase.
  1. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Opened or used essential oils
  • Gift cards
  • Items marked as non-returnable at the point of sale
  1. Process to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact our customer service team at ahsan.realdrop@realdrop.in or 905.264.1904 to request a return authorization.
  2. We will provide you with a return authorization number and instructions for returning the item.
  3. Pack the item securely in its original packaging and include a copy of your receipt or proof of purchase.
  4. Ship the return to the address provided by our customer service team.
  1. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent, defective product). We recommend using a trackable shipping service or purchasing shipping insurance for returns.

  1. Refunds

Refunds will be processed within 15 days of receiving the returned product. The refund will be issued to the original payment method. Please note that it may take additional time for your bank or credit card issuer to process and post the refund.

  1. Exchanges

If you need to exchange an item for the same item or a different one, please contact us, and we will guide you through the process. Exchanges are subject to approval.

  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 5 days of receiving the product to arrange for a replacement or refund. We may request photographs of the damaged item for our records.

  1. Contact Information

If you have any questions or concerns regarding our Return and Exchange Policy, please reach out to us at:

ahsan.realdrop@realdrop.in or 905.264.1904.

Office Address: Evershine Woods, Apt 303, Mira Road East, Thane, Maharashtra, 401107

 

PAYMENT OPTIONS

Placing an order

Browse the Real drop catalogue to make your purchase. When you have selected at the item you wish to order, enter the quantity you desire and click on “Add to cart”.

When your order opens up on the right side of the screen contains the items and quantities you wish to purchase, click on the “Checkout” link underneath your order.

You will then be asked to provide us with your shipping and payment information. Please see below information on Payment Options available to you.

Once you have successfully made your payment, your order will be processed online immediately. We will ship your order to you immediately. Please see below for information on our Shipping Policy.

Payment Options

Real drop is set up to take immediate orders online through the following modes of payment through the Razorpay Gateway:

Razorpay provides UPI payment mode as a default checkout option so that customers don’t have to share sensitive bank information to complete a transaction.

Accept debit and credit cards from all card associations.User can save their card details to get a seamless experience when they visit your website/App next time

Empower your users to pay through 50+ netbankingoptions from various banks.

Razorpay gives your customers freedom to pay with their favorite digital wallet.

Pricing Policy

Product prices listed are current, however these are subject to change without advance notice.

All prices on this web site are processed in Indian Rupees.

All orders are acknowledged at current pricing. We will bill at price in effect at the time of shipping.

Our products are liable for GST in India.

All international shipping orders may attract local duties applicable in that country and the customer will have to pay accordingly locally.

Payment Security

All transactions at Real drop are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 128-bit process. Any information you enter when transacting with Real drop is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind.

You can tell your browser is in secure mode in the “Checkout” by looking for the Secured by PayU icon in the top corner or at the beginning of the address bar of your browser window.

What is a CVV/CVC?

The Credit Verification Value or CVV or the Credit Validation Code or CVC is an important security feature that further reduces the risk of Internet fraud. This number never appears on sales receipts or billing statements and is only found on the physical card itself. We ask you to enter the CVV/CVC code during your transaction to make sure that the card is, in fact, in your possession. The CVV/CVC is a 3 or 4 digit code embossed or imprinted on the reverse side of your credit card in the signature area.

Out of stock Items

We apologize for the inconvenience this may cause. If your item is out of stock we will contact you within 2 business days to discuss how you would like the order handled. Real drop does not back order, that is, does accept orders which we cannot fulfil immediately.

Cancelation Policy

In case of cancellation of order within the timeline, you will be charged 2.5% as payment gateway charges and the balance will refunded to the cardholder and credited through the same payment instrument.

Delivery for Prepaid Orders:

5 – 12 business days for Metro cities

5 – 12 business days for Non-metro cities

15-20 working days for International shipment

Cash on Delivery Orders:

10-12 Business days within India

Order deliveries will be made between 9am – 5pm Monday – Friday. 

Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc. Real drop takes no responsibility for goods signed by an alternative person.